1About these terms

1.1These terms apply to every order for The Book, extra copies and handover gifts placed with Ownery Limited ("Ownery", "we", "us"). "You" means the business placing the order.

1.2By placing an order you confirm you are acting for a business and are authorised to accept these terms for it. The terms in force on the day you order apply to that order.

2Business customers only

2.1We sell to property developers, builders and other businesses, not to consumers. You are acquiring our goods and services in trade.

2.2You and Ownery agree that the Consumer Guarantees Act 1993 does not apply, and that sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986 do not apply, to the extent the law allows. We both agree this is fair and reasonable given that we are each in trade.

3Your order

3.1Your order is made up of the tier, options, number of homes and extra copies you choose on the order page, and the delivery details you give us. Each home receives one book.

3.2A contract is formed when we receive your payment, or when we confirm a bank transfer order by email.

3.3Prices are in New Zealand dollars and include GST at checkout. Our prices for the three tiers include design and setup. Bespoke projects are quoted separately.

4Payment

4.1Card orders are paid in full when you order. Card payments are processed by Stripe and we never see or store your card details.

4.2Where bank transfer is offered, payment in full is due before we print. We may hold your order until it clears.

4.3We email a GST receipt for every payment.

5What we need from you

5.1You agree to send us, through the upload link we provide, the plans, specifications, product lists, warranties, manuals and other information needed for each home, and to answer our questions promptly.

5.2You confirm that the information you give us is accurate, that you have the right to give it to us, and that our use of it for your order will not infringe anyone else's rights.

5.3If you have not sent the information we need within 60 days of your order, we may cancel the order and refund what you have paid, less an administration fee of 15% of the order value.

6Content and accuracy

6.1The Book is prepared from the information you and your suppliers give us, and from information published by product manufacturers. We take care to present it accurately, but we do not independently check it, and we are not responsible for errors in information supplied to us.

6.2The Book is a general guide for homeowners. It does not replace manufacturers' instructions, warranties, maintenance requirements or professional advice, and it does not change any warranty you or your suppliers give to buyers.

6.3Care notes and seasonal tips are general guidance only.

7Proofs and approval

7.1We send you an on-screen proof of every page before printing. Please check it carefully, including names, addresses, product details, phone numbers and colours.

7.2Your approval confirms the content is correct and authorises us to print. We are not responsible for errors in an approved proof.

7.3Reasonable corrections before approval are included. Changes requested after approval, or reprints needed because of an error in an approved proof, are charged at our current rates.

7.4Colours on screen and in print may differ slightly. Print and materials may vary within normal industry tolerances.

8Production and delivery

8.1We aim to deliver on the date you choose. Delivery dates are estimates that depend on receiving complete information and your proof approval in time. We will tell you promptly if a date is at risk.

8.2We deliver to the address you give us. Please check the delivery on arrival and tell us about any damaged, missing or defective books within 5 working days.

8.3If books are damaged in transit or have a printing or binding defect, we will reprint and replace them at no cost. This is your only remedy for damaged or defective goods.

8.4Ownership and risk in the goods pass to you on delivery.

9Changes and cancellations

9.1You can cancel at any time before we start preparing your book for a full refund, less any non-refundable card processing fees.

9.2Once preparation has started, we will refund what you have paid less the value of work done and any costs we cannot recover.

9.3Once you have approved the proof, the order cannot be cancelled or refunded.

9.4Additional copies and reprints can be ordered at any time at our current prices.

10Intellectual property

10.1You keep ownership of your logos, brand assets, plans and other material you give us. You give us a licence to use them to produce and deliver your order.

10.2We own the design, layout, templates, typography, illustrations and text we create, including The Book format. You may distribute the printed books, and any digital copy we provide, to buyers and owners of the homes in your development, and use images of them in your own marketing.

10.3General product and care information we collect, such as product models, care notes and manufacturer service details, may be kept in our product library and reused in other books. We never reuse your brand, plans, buyer details or other confidential information for anyone else.

10.4We may show images of your books in our own marketing unless you ask us not to.

11Privacy and confidentiality

11.1We handle personal information in line with the Privacy Act 2020. If you give us personal information about buyers, owners or contractors, you confirm that you are allowed to share it with us for this purpose.

11.2We keep your plans, pricing and other information confidential, and use it only to prepare your order and as these terms allow.

11.3We use trusted service providers to run our business, including for payments, file storage, email and document processing. Your information may be stored or processed outside New Zealand by these providers.

12Referral fees

12.1If a real estate agent introduced you to us, we may pay their agency a referral fee from our own margin. It does not change your price. Under our agent programme the agent must tell you about the fee in writing.

13Our liability

13.1To the extent the law allows, our total liability to you for any claim relating to an order is limited to the amount you paid for that order.

13.2We are not liable for any indirect or consequential loss, including loss of profit, revenue, reputation or opportunity, or for any loss arising from information supplied by you, your suppliers or manufacturers.

13.3Nothing in these terms limits liability that cannot be limited by law.

14Events outside our control

14.1We are not responsible for delays or failures caused by events outside our reasonable control, including supplier or courier disruption, natural events, pandemics, or loss of power or internet. We will tell you as soon as we can and agree a new date with you.

15Disputes

15.1If something goes wrong, please tell us first at hello@ownery.co.nz and we will work with you to put it right.

15.2If we cannot resolve a dispute between us within 20 working days, either of us may refer it to mediation before starting court proceedings, except for urgent relief.

16General

16.1These terms are governed by New Zealand law, and the New Zealand courts have exclusive jurisdiction.

16.2We may update these terms from time to time. The version in force when you order applies to that order.

16.3If any part of these terms is unenforceable, the rest continues to apply. If we do not enforce a term straight away, we can still enforce it later.

16.4Ownery Limited (NZBN 9429052828102), Christchurch, New Zealand. hello@ownery.co.nz